(509) 624-1910

"Remember when service and quality were part of the deal? We do!"

Frequently Asked Questions By Our Customers

What is a Direct Repair Program (DRP)?

Some auto insurance companies use a Direct Repair Program to provide repairs for their policy holders. In a direct repair program, a collision shop and an auto insurance company complete a contract to provide repairs for the insurance company's claimants. The auto insurance company only contracts with repair facilities that offer a limited lifetime warranty on the repairs they perform on your vehicle. River City Body & Paint has been offering a Written Limited Lifetime Warranty since they opened their doors in 1982.

Am I required to take my vehicle to the insurance company's DRP or can I choose my repair facility?

As the owner of the vehicle you may choose the repair facility of your choice. River City Body & Paintwill work with all insurance companies. River City Body & Paint always considers the owner of the vehicle its customer and our loyalty is to you. Whether you choose a DRP or a facility of your own choosing you can be confident that the repairs preformed on your vehicle here at River City Body & Paint are done by qualified technicians with State of the Art equipment and are backed by a Written Limited Lifetime Warranty.

What does River City Body & Paint’s "Lifetime Limited Warranty" cover?

River City Body & Paint provides a signed Written Limited Lifetime Warranty against defective workmanship to include welding and the application of materials utilized in making collision repairs against cracking, flaking, pitting, or deterioration. The shop will, at its sole option, repair and repaint any metal or paint work warranted hereby. Paint warranty is valid only when paint is applied over original factory finishes that are free of defect.

We guarantee that the repairs preformed on your vehicle meet current industry standards for safe and proper repair. This guarantee applies for as long as you own your vehicle.

What does OEM stand for?

An original equipment manufacturer, or OEM, manufactures products or components that are purchased by a company and retailed under that purchasing company's brand name. OEM refers to the company that originally manufactured the product. When referring to automotive parts, OEM designates a replacement part made by the manufacturer of the original part. In this usage, OEM means "original equipment from manufacturer".

What does Aftermarket stand for?

Aftermarket refers to parts made for a vehicle by companies other than the manufacturer. Depending upon the part you are replacing it may or may not be crucial to use OEM parts.

How do I care for my new refinish/paint work?

Question: Would it be OK to wax my car after having it painted?
Answer: Do not wax or polish your car in the first 90 days after having it painted. This will allow the finish to dry and harden completely. We further recommend that you not use silicone- containing waxes or polishes.

In the first 30 days after having your car painted.... 

Question: Can I have my car washed at a commercial car wash?
Answer: Do not use a commercial car wash in the first 30 days after having your car painted. Stiff brushes or sponges could mar the finish and damage the surface. You'll want to wash the vehicle by hand with cool water and a very mild car wash solution. Be sure to use a soft cloth or sponge.

Question: I've heard that you should never wash your car in the direct sun. Is that true?
Answer: That is true. You only want to wash your car in the shade, never in the sun.

Question: Is it alright to wipe my car down after washing it?
Answer: Do not "dry wipe" your vehicle but rather use clean water. Dry wiping could scratch the finish.

Question: Does it hurt a newly painted car to leave it outside in extremely hot or cold conditions?
Answer: Extreme heat or cold are to be avoided. Keep the vehicle parked in the garage or shade whenever possible.

Question: Is it OK to drive the car on gravel roads? 
Answer: Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.

Question: Is parking under trees or next to factories with heavy smoke OK?
Answer: You should not park under trees which drop sap or near factories with heavy smoke fallout. Sap and industrial emissions mar or spot a freshly painted surface. In addition trees are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Droppings should be washed off as soon as possible.

Question: What should I do if gasoline or other mechanical fluids get spilled on the car?
Answer: Do not spill gasoline, oil, transmission fluid, or windshield solvent on the new finish. If you do.....IMMEDIATELY rinse off with water. DO NOT WIPE.

QUESTION: What about scraping ice or snow off my car? 
Answer: Do not scrape ice or snow from the surface. Brush off the loose material with a soft snow brush.

 

  

 

River City Body & Paint
34 E. Main Avenue
Spokane, WA 99202
(509) 624-1910

 

Hours:
Monday through Friday
7:30 a.m. to 5:00 p.m.